We want your visit to The Mall to be as memorable as possible. Make sure you’re prepared for your London 2012 experience by reading the information below – and don’t forget to plan and book your travel in advance, taking into account which area your ticket is for.
Get information on visiting The Mall during the Paralympic Games
The following information is for ticket holders only. Find out more about attending the Cycling Road Race, Athletics Race Walk and Marathon without a ticket.
Collecting tickets from this venue? See the latest London 2012 box office information
When to arrive
We recommend you arrive early to avoid queues. Gates will open two hours before competition starts, and the entertainment and race build-up will begin the moment gates open.
You will not be able to cross event routes on the day. It is therefore essential that you approach the venue from the right direction (north or south), depending on which area you have a ticket for. Have your ticket handy when planning your journey and make sure you know which side of the venue to approach from.
View the recommended stations for The Mall
If you’re going to the men’s or women’s Cycling Road Race, there is no entry to areas 2 and 4 (north of the venue) after 2.30pm.
Please note that recommended arrival times are for guidance only.
Safety and security
When you get to The Mall, you’ll be asked to go through airport-style security screening. With so much going on and thousands of people arriving at the same time, you should expect to wait.
In general, please try to bring as little as possible with you – it will help you get through security screening more quickly.
One soft-sided bag is allowed per person – for example, a medium-sized handbag or small backpack (maximum 25 litres). The bag should be small enough to fit under your seat or on your lap. There is nowhere to store luggage.
You cannot bring in the following:
- Liquids, aerosols or gels in quantities larger than 100ml. This includes drinks, perfume and other cosmetics and gels
- Alcohol
- Glass bottles larger than 100ml (excluding medication contained in glass bottles)
There are also restrictions on the size and use of some items inside the venue, including:
- Excessive amounts of food
- Large flags, oversized hats and large umbrellas
Download the full list of prohibited and restricted items and restrictions on liquids, aerosols and gels
Find our more about safety and security at the Games
Services and facilities
The Mall has a wide range of services and facilities, including food and drink stands, toilets and baby changing facilities, the Games Mobility service, plus the London 2012 Shop.
'Spectator medical' icon: The icon for 'Spectator medical' on the venue map resembles the red cross emblem. The red cross emblem is a protective symbol and its use is restricted by law. The sign used to signify first aid and other health care services at the venue is a white cross on a green background.
Read about our commitment to providing sustainably, locally sourced food
Payment
The only way to pay is by Visa (debit, credit or prepaid card) or cash. There are no ATM cash machines available at your venue.
Recycling
Help us make London 2012 as sustainable as possible – take your rubbish with you when you leave or recycle it.
Recycling at the Games couldn’t be easier. All food and drink packaging will feature a green, orange or black symbol – so all you have to do is put the packaging in the correctly coloured bin.
Lost property
If you lose something during your visit, or find something that doesn’t belong to you, visit an information point on the day or contact the London 2012 Lost and Found Claim Centre
Any questions?
If you’ve got a question about your visit to The Mall, ask our virtual agent
On the day, you can visit a London 2012 information point for venue and sports information, transport updates, lost and found services, pushchair and wheelchair storage and more. Our Games Makers are always happy to help.
If you have a ticketing query, please go to the ticket resolution office at the venue or visit the London 2012 Ticketing website
Spectator guides
