We want your visit to St James' Park to be as memorable as possible. Make sure you’re prepared for your London 2012 experience by reading the information below – and don’t forget to plan and book your travel in advance.
When to arrive
Arrive early so you have plenty of time to get through security checks and to your seat. Gates will open two hours before kick-off of the first match in your session.
Plan your journey to St James' Park
Please note that recommended arrival times are for guidance only. There is no re-entry.
Collecting tickets from this venue? See the latest London 2012 box office information
Safety and security
When you get to St James' Park, you’ll be asked to go through security checks. With so much going on and thousands of people arriving at the same time, you should expect to wait.
We strongly suggest you do not bring a bag – if you do, your entry will be delayed and you may miss your event. Please note that large bags (over 25 litres) are prohibited and there are no storage facilities available.
Before you go through security, you’ll need to empty your pockets and place your belongings, such as keys and mobile phones, into a provided A4 sized plastic bag.
Due to St James' Park's ground regulations and London 2012 venue regulations, there are some things that you can’t bring into the venue.
Download the lists of prohibited and restricted items for St James' Park
Find out more about safety and security at the Games
Services and facilities
St James' Park has a wide range of services and facilities, including plenty of food and drink stands, toilets and baby changing facilities, plus the London 2012 Shop.
'Spectator medical' icon: The icon for 'Spectator medical' on the venue map resembles the red cross emblem. The red cross emblem is a protective symbol and its use is restricted by law. The sign used to signify first aid and other health care services at the venue is a white cross on a green background.
Download a map of St James' Park
Food and drink
There’s a great variety of affordable food and drink available to buy inside St James' Park, from filling meals to tasty treats.
Read about our commitment to providing sustainably, locally sourced food
Payment
The only way to pay is by Visa (debit, credit or prepaid card) or cash: food and drink outlets at St James' Park accept cash only, and there are no ATM cash machines available inside.
Recycling
Help us make London 2012 the first zero-waste Games – please recycle while you’re at the Games.
Recycling in venues couldn’t be easier. All food and drink packaging will feature a green, orange or black symbol – so all you have to do is put your packaging in the matching coloured bin.
Lost property
If you lose something or find something that doesn't belong to you, please notify a member of staff on the day. After the event, you should contact stadium management steward by calling 0844 372 1892 and then pressing 5.
Any questions?
If you’ve got a question about your visit to St James' Park, ask our virtual agent
On the day, you can visit an information point for venue and sports information, transport updates, lost and found services, pushchair and wheelchair storage and more. Our Games Makers are always happy to help.
If you have a ticketing query, please go to the ticket resolution office at the venue or visit the London 2012 Ticketing website
