We want your visit to North Greenwich Arena to be as memorable as possible. Make sure you’re prepared for your London 2012 experience by reading the information below – and don’t forget to plan and book your travel in advance.
When to arrive
Aim to be at the venue up to two hours before your session starts.
Please note that recommended arrival times are for guidance only. There is no re-entry.
Collecting tickets from this venue? See the latest London 2012 box office information
Safety and security
When you get to the venue, you’ll be asked to go through airport-style security screening. With so much going on and thousands of people arriving at the same time, you should expect to wait.
There will also be an additional search at the entry to the arena inside the venue, which is when your ticket will be scanned. The London 2012 prohibited and restricted items also apply here.
In general, please try to bring as little as possible with you – it will help you get through security screening more quickly.
One soft-sided bag is allowed per person – for example, a medium-sized handbag or small backpack (maximum 25 litres). The bag should be small enough to fit under your seat or on your lap. There is nowhere to store luggage.
You cannot bring in the following:
- Liquids, aerosols or gels in quantities larger than 100ml. This includes drinks, perfume and other cosmetics and gels
- Glass bottles larger than 100ml (excluding medication contained in glass bottles)
There are also restrictions on the size and use of some items inside the venue, including:
- Excessive amounts of food
- Large flags, oversized hats and large umbrellas
Services and facilities
North Greenwich Arena has a wide range of services and facilities, including plenty of food and drink stands, toilets and baby changing facilities, the Games Mobility service, plus the London 2012 Shop.
'Spectator medical' icon: The icon for 'Spectator medical' on the venue map resembles the red cross emblem. The red cross emblem is a protective symbol and its use is restricted by law. The sign used to signify first aid and other health care services at the venue is a white cross on a green background.
Food and drink
There’s a great variety of food and drink available to buy inside North Greenwich Arena, from healthy and filling meals to tasty treats.
The only way to pay is by Visa (debit, credit or prepaid card) or cash: there is no ATM cash machine inside the arena. However, ATM cash machines are available next to the restaurants, shops and bars inside the venue.
Help us make London 2012 the first zero-waste Games – please recycle while you’re at the Games.
Recycling in venues couldn’t be easier. All food and drink packaging will feature a green, orange or black symbol – so all you have to do is put your packaging in the matching coloured bin.
If you lose something during your visit, or find something that doesn’t belong to you, visit an information point on the day or contact the London 2012 Lost and Found Claim Centre
If you’ve got a question about your visit to North Greenwich Arena, ask our virtual agent
On the day, you can visit a London 2012 information point for venue and sports information, transport updates, lost and found services, pushchair and wheelchair storage and more. Our Games Makers are always happy to help.
If you have a ticketing query, please go to the ticket resolution office at the venue or visit the London 2012 Ticketing website