Richard Maynard

Richard is a role model in being a customer hero. He takes providing an excellent experience for his customers very seriously. There have been numerous instances where customers have escalated issues to Richard and, rather than delegate, he has personally taken it on himself to jump in the car or onto a plane to meet with them within days to understand the issues and present a plan to fix and underline Vodafone's commitment to deliver excellent service. Richard is an extremely keen runner and triathlete, competing in races from 10ks to Marathons. In the process he has raised money for charities close to his heart including the NACC (National Association Colitis and Crohn's disease), the British Heart Foundation and Shelter.