Dan Moss heads up an Openreach customer service team, responsible for resolving difficult customer issues. He is a role model Olympian for BT customer service, second to none in his ability to sort out customer problems. He gives his personal best at all times and is an absolute pillar of support for our customers and their end users. His commitment is inspiring, nothing is too much trouble for him and he is seemingly available at all times. His focus is fantastic and his knowledge up there with the best in BT . He has an amazing network of people that he turns to find creative solutions to tricky issues. His manner is calm under pressure, super helpful with nothing too much trouble. People are inspired to help Dan, he is a delight to work with as he is responsive, highly capable and always takes total ownership.