We are committed to ensuring that London 2012 is everyone’s Games, with services and facilities to meet all accessibility requirements. Our aim has always been to provide a wide range of services and ticket products for disabled people, tailored to the needs of people rather than a ‘one size fits all’ approach.
Find out more about using the site
Tickets
London 2012 has created a ticketing process that is inclusive and accessible. It is important to us that people of all abilities can purchase tickets easily. For more information, please read Ticket information for disabled people on the London 2012 Ticketing website.
Ticketcare
The Ticketcare scheme is available to those disabled people who do not need a wheelchair space but cannot come to the Games without a carer or PA. Ticketcare tickets are subject to availability and are not guaranteed.
You may be asked to provide relevant proof before the additional carer or PA ticket is allocated. These tickets are available for every session, at every venue, in every price category, and will be added to your ticketing account at no extra charge, subject to availability.
For more information please read Ticket information for disabled people on the Ticketing website
Accessible travel
To ensure everyone can get to the Games safely and easily, London 2012 will provide a number of additional services for disabled people.
Travel services will include a limited number of Blue Badge parking spaces, accessible shuttle bus options and accessibility improvements to some public transport services.
Find out more about accessible travel
Plan an accessible journey using the spectator journey planner
Parking
Disabled spectators who require parking will be asked to demonstrate that they are members of the recognized UK Blue Badge scheme, or an equivalent national scheme.
Book your Blue Badge parking space now
Games Mobility
Once inside a venue, disabled spectators will be able to make use of the Games Mobility service for help with getting around. This free service is easy to find inside the venue and will loan out manual wheelchairs and mobility scooters and guide visually impaired people to their seats.
Other services and facilities
We are making our venues as accessible as possible to ensure everyone has a great Games experience.
Other services and facilities include:
- Accessible shuttle services from key accessible train and bus stations.
- Extra accessible toilets for disabled spectators.
- A Changing Places (adult changing) toilet at all venues including a hoist.
- Assistance dog spending areas so that disabled spectators can bring their dog into the venue.
- Spectator information in accessible formats.
- Audio description and commentary at all venues. We are working with the RNIB to deliver this.
- Audio augmentation for hearing aid users at all venues.
Accessible accommodation
There are many hotels in London with step-free access and accommodation adapted for people with various accessibility requirements.
The Inclusive London website provides information about the accessibility features of hundreds of hotels, restaurants, pubs, shops, and tourist attractions across the capital. It also states whether hearing loops available, if there are baby changing facilities, whether assistance dogs are welcome and offers details of parking and toilet facilities. Users can post reviews and feedback on the facilities they have used.
