Client Services Manager

Job description

Background and job purpose

In 2006 LOCOG actively launched the Commercial Programme for the London 2012 Olympic & Paralympic Games. The London Games is a unique property and will attract unprecedented levels of interest and investment from companies in the UK market.

Working with Senior Client Services Managers, the Client Services Manager will be responsible for building and optimising the relationships with a number of key Partners.

Your key focus will be to deliver unparalleled activation to ensure we maximise return on investment for all parties for both the Olympic and Paralympic Games.

To achieve this, as a primary point of contact, you will be proactively communicating important and up to date information, developing confidence and trust with our Partners whilst enabling challenges to be managed effectively.

Key responsibilities/accountabilities include the following:

• Delivery of first class client service to the London 2012 TOP and Domestic Partners, stakeholders and non-commercial third parties
• Support the Client Services Team to deliver unparalleled leverage of Partner Olympic and Paralympic Games activation to maximise return on investment and best showcase London 2012
• Assist Senior Client Services Managers to identify and manage activation opportunities for Partners to world class levels
• Support the integration programme of new Partners in to London 2012 via detailed account planning and jointly developing and delivering against key performance indicators
• Assist Senior Client Services Managers to deliver Partner contractual rights
• Support the communication and marketing strategy between London 2012 and Commercial Partners, including London 2012 milestone events
• Act as a facilitator between the London 2012 Client Services department and all other internal Departments and external Stakeholders and 3rd parties
• Support the Client Services Team to ensure London 2012 Partners work together, identifying opportunities for collaboration within the Olympic family to optimise return on investment

Skills, knowledge and experience required:

• Extensive and comprehensive experience and expertise in Client Service roles preferably within key categories*
• An excellent ability to build and maintain relationships with all levels within our Partner Organisations
• A strategic thinker who is able to support the London 2012 vision
• The ability to communicate in a proactive and positive manner
• The ability to develop effective presentation and relevant marketing materials
  

Person specification

Behavioural competencies:

• Leads projects successfully with emphasis on project delivery within time and financial budget
• Communicates effectively internally and externally to optimise service and project delivery
• A person who is excited by challenges and is motivated to find solutions that work for all parties
• Has understanding of the needs of other parts of LOCOG and refers upwards those decisions which have greater impact. Focused primarily on shorter to mid term departmental or project delivery and service excellence with consideration of longer term impact
• Decision making tends to be limited to immediate area of technical competence and operational responsibility

Qualities required:

• An ability to deliver consistent excellent results
• Displays the highest levels of integrity and commitment
• Flexible and adaptable through organisational growth
• Resilient and positive through change
• Passionate about the cause
• Demonstrates enjoyment in their work
• Values inclusiveness and diversity in all its forms
• A willingness to work in a spirit of partnership
• Supportive and reliable team member
• Highly collaborative team player
• Loyal and self-motivated
• Friendly and approachable

*List of categories of particular interest

Banking; Utilities; Automotive; Telecoms; Oil & Gas; Retail Clothing; Sportswear; Alcoholic beverages; Postal & Courier services; Airlines; Construction & Home Improvement; FMCG

Job Information

Salary

Term of appointment

The appointment will be made under the London 2012 Organising Committee's standard terms and conditions.

Equal opportunities

The London 2012 Organising Committee is committed to equal opportunities in its employment policies, practices and procedures.

To help us monitor the effectiveness of our equal opportunities policy, please fill in the Equal Opportunities Monitoring form (Word 39KB).

This information will be kept separate from your application, will be treated in the strictest confidence and will be used solely for the purposes of employee monitoring.

How to apply

Please send your CV, covering letter and Equal Opportunities Monitoring Form to mailto:recruitment@london2012.com quoting the reference: Comm – CSM02

Closing date

Wednesday 14 May

Applicants who are successful to interview stage will be contacted within 21 days from the closing date.

Eligibility to work in the UK:

In applying for this position you confirm your eligibility to work in the UK. Please note that legislation dictates that all non EU nationals are required to be in possession of a valid work permit before they take up employment

We are legally obliged to ask you to provide evidence of your right to work in the UK. If you are successful with your application we will ask you to provide appropriate documents, such as your passport, visa, work permit or birth certificate in accordance with the Asylum and Immigration Act 1996.

Thank you for taking the time and effort to apply for this role.
London 2012 is a Games for everyone, so we want you to apply regardless of your age, gender, ethnicity, sexual orientation, faith or disability.