Our aim has always been to provide a wide range of services and ticket products for disabled people, tailored to the needs of people rather than a ‘one size fits all’ approach. LOCOG and the ODA are committed to ensuring that London 2012 is everyone’s Games, with services and facilities to meet all accessibility requirements.
Visit
the London 2012 ticketing website
BSL videos will be available to make the process accessible to Deaf people and an easy read document will be available to help simplify the process. If you use technology such as a screen reader, there is no need to make a call to a special phone line. It will simply be about choosing the tickets you want to apply for in order to have a great Games experience.
Find out more about Ticket information for disabled people and the services we are offering.
Standard seat with an additional accessibility requirement
There are important differences between registering an additional accessibility requirement between 11am on 29 November 2011 and 6pm on 6 February 2012, and registering during the application phase.
If you have an additional accessibility requirement which will enhance your enjoyment of the Games you now need to call 0844 847 2012 to request one of the following options while booking all other tickets for your party:
We will be able to advise during the call if there are any seats which match your request for the session you want to attend. To ensure that your tickets are together, you will not be able to book tickets online.
Please note, additional accessibility requirement seats are
subject to availability and are not guaranteed. The additional
accessibility
requirement will be applied to the price category that you request - so
if you
apply for a ticket in price category C, the additional accessibility
requirement will be applied to a category C seat inside the venue.
If your application for tickets is successful, we will do all we can to ensure you and your party are allocated seats which suit your needs.
Wheelchair space ticket
When applying for London 2012 Games tickets, you will be able to apply for a wheelchair space online without the need to call a special phone line or answer intrusive questions. If your application is successful, you will be provided with a wheelchair space wide enough to accommodate your wheelchair or mobility scooter, and an adjacent companion seat.
A companion seat is included in the cost of a ticket for a wheelchair space.
Where applicable, the special prices for young people and seniors will be available when applying for a wheelchair space.
You can also purchase tickets for accompanying family or friends, all of whom will be seated next to, or as close as possible to, the wheelchair space and companion seat. If you wish to purchase tickets online you can request a maximum of four ticket types. For example: one full price, one senior, one four-year-old and one seven-year-old. For full price and senior ticket types, you can purchase multiple tickets; however, each different age for a young person is classed as a separate ticket type.
If you want to purchase more than four ticket types, please call 0844 847 2012 to make your booking.
We will try to seat large groups of wheelchair users together but due to venue constraints this may not always be possible.
Ticketcare
There are important differences between registering an additional accessibility requirement between 11am on 29 November 2011 and 6pm on 6 February 2012 and the application phase.
Please note, the Ticketcare scheme is only available to those disabled people who do not need a wheelchair space but cannot come to the Games without a carer or PA. Ticketcare tickets are subject to availability and are not guaranteed.
You may be asked to provide relevant proof before the additional carer or PA ticket is allocated. These tickets are available for every session, at every venue, in every price category, and will be added to your ticketing account at no extra charge, subject to availability.
If you were successful in the ticketing application process but are not allocated a free of charge carer or PA ticket, you will be offered the option of retaining all your allocated tickets or receiving a full refund if requested by 27 January 2012.
If you or any members of your party cannot come to the Games without a carer or Personal Assistant (PA), you now need to call 0844 847 2012 to request a carer or PA ticket while booking all other tickets for your party, subject to availability. We will be able to advise during the call if there are any Ticketcare tickets available for the session you want to attend. To ensure that your tickets are together, you will not be able to book tickets online and then add a Ticketcare ticket to your order by phone.
Tickets will be despatched in summer 2012, which is when you will find out
your seat location.
Paralympic Games application phase
If you have been allocated Paralympic Games tickets, and requested an additional carer or PA ticket at no extra charge through the Ticketcare scheme between 18 November 2011 and 9 December 2011, we will have contacted you to advise if you have been allocated a Ticketcare ticket. These tickets are available for every session, at every venue, in every price category, and will be added to your ticketing account at no extra charge, subject to availability.
If you were successful in the ticketing application process but are not allocated a free of charge carer or PA ticket, you will be offered the option of retaining all your allocated tickets or receiving a full refund if requested by 27 January 2012.
Accessible facilities
In addition to the above, there will be commentary and audio
description, audio enhancements, facilities for assistance dogs, and numerous
accessible toilets including toilet facilities with a hoist.
To ensure everyone can get to
the Games safely and easily, London 2012 will provide a number of
additional services for disabled people.
If
your application for tickets is successful, you can then apply for
parking. Parking is limited and disabled spectators who require parking
will be asked to demonstrate that they are members of the recognised UK
Blue Badge scheme, or an equivalent national scheme.
Getting there
You will be able to book spaces once you have received confirmation of whether you have been allocated tickets. Visit the Blue Badge parking booking website for details of how to do this.
Once inside a venue, disabled spectators and people with
limited mobility will be able to use the Games Mobility service for help
getting around. This free service will be easy to find on entering a venue and
will loan manual wheelchairs, powerchairs and electric scooters. The service
also includes guiding visually impaired spectators to their seats. You will be
able to loan a vehicle on the day of the event or book in advance.
Games Mobility
Once inside a venue, disabled spectators will be able to make use of Games Mobility for help with getting around. This free service will be easy to find inside the venue and will loan out manual wheelchairs and mobility scooters and guide visually impaired people to their seats.
Games Mobility vehicles are available for pre-booking now until mid-April
Other services and facilities
We are making our venues as accessible as possible to ensure everyone has a great Games experience. Other services and facilities include:
Accessible accommodation
There are many hotels in London with step-free access and accommodation adapted for people with various accessibility requirements.
