These will include getting to and from venues safely and comfortably, the services and facilities we offer, like catering, toilets and information points, how we manage the queuing systems, how they are looked after at the venue, as well as the advice and help they get from our staff.
The Event Services team do the detailed planning work, looking at the layout of venues, and how spectators can make use of all the facilities and comfortably move around. We assess where staff are needed to provide assistance and directions, and the signage required to help spectators make their way around our venues.
Some of our venues are new or temporary, or they have little or no in-house management and may not have held a major event before. Other well-established venues have hosted many major events and have management teams with a wealth of experience. We want to work closely with all of our venue owners to draw on their expertise and knowledge and help us meet the unique challenges of the Games.
Before the Games, we will provide the public with useful information so that spectators know exactly what to expect when they go to an event – such as how to get to the venue, what to bring with them, what not to bring, as well as which facilities will be available to them. This will help ensure that all spectators have a great experience and that they remember the event for the fantastic sport they see and how well our staff hosted them on the day.
We will be working closely with all key stakeholders, such as Transport for London, the City Operations Group, which is responsible for the 'look and feel' of the Games outside the venues, and many other agencies at all our venues, including those outside London. Our shared aim is to provide a great experience for our spectators and a safe and welcoming environment.
What do you think are the key contributing factors to making a great Games?
